FAQs
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Do you offer international shipping?
• Indeed, we provide international shipping services. However, please be aware that shipping durations and expenses might differ for international shipments.
What shipping choices do you provide?
• For International Orders: Your artwork will arrive at your door within 3-4 weeks following your order confirmation.
• For California Orders: Your artwork will reach your doorstep within 1-2 weeks from the date of your order confirmation.
How can I trace my order?
• Once your order is dispatched, you will receive a tracking number, enabling you to monitor your package's progress in real-time. You can conveniently monitor your shipment by utilizing the tracking link sent to you via email.
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What is your policy regarding returns?
• If you find yourself unsatisfied with your purchase for any reason, you may qualify for a return within 14 days of delivery. To be eligible for a return, the item must remain in its original condition, unused, and in its original packaging.
How can I initiate a return?
• To start the return process, kindly reach out to us via email. Our team will assist you in navigating through the return procedure.
Are there any exceptions to items that can't be returned?
• Custom-made paintings and items that have been utilized or damaged may not meet the criteria for returns. Please refer to our return policy for more detailed information.
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What kind of mounting hardware is recommended for my artwork?
• The selection of mounting hardware should be determined by the weight and dimensions of the artwork. Options include screws or wall anchors for canvas support. When deciding on the optimal height and placement for display, take into account the room's overall aesthetic and the unique attributes of the artwork.
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Displaying Your Art:
Choose suitable hanging hardware according to the weight and size of the artwork. Utilize screws or wall anchors to provide support for the canvas. Take into consideration both the overall room decor and the specific attributes of the artwork when determining the optimal height and placement for hanging.
Cleaning:
For effective display of acrylic art, start by selecting an appropriate location. Opt for a well-lit area that accentuates the artwork's details, as natural or directed light can enhance its visual impact. All paintings feature neatly painted edges, eliminating the necessity for a frame.
Avoiding Pressure and Falls:
Prevent your artwork from encountering sharp objects, heavy pressure, or rough surfaces. Pressure can result in surface damage or cracking.